We believe in full transparency about how we use cookies and tracking technologies on our website. Here's exactly what we use and why.
This Cookie Policy explains how Metaxcel Motors ("Metaxcel Motors," "we," "our," or "us") uses cookies and similar tracking technologies when you visit our website at metaxcelmotors.com. This policy should be read alongside our Privacy Policy.
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, remember your preferences, and provide analytics data to website owners. Cookies can be "persistent" (remain on your device until they expire or you delete them) or "session" cookies (deleted when you close your browser).
We also use similar technologies including web beacons (clear GIFs), pixel tags, and local storage that function similarly to cookies. This policy refers to all of these collectively as "cookies."
These cookies are essential for our website to function properly. They cannot be disabled without breaking core functionality. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
mxm_session |
Metaxcel Motors | Maintains your logged-in session and shopping cart | Session |
mxm_cookie |
Metaxcel Motors | Stores your cookie consent preferences | 1 year |
csrf_token |
Metaxcel Motors | Security: prevents cross-site request forgery attacks | Session |
__cf_bm |
Cloudflare | Bot protection and load balancing | 30 minutes |
These cookies help us understand how visitors interact with our website. All data is aggregated and anonymized. We use this information to improve the website experience.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
_ga |
Google Analytics | Distinguishes unique users; tracks sessions and campaigns | 2 years |
_ga_* |
Google Analytics 4 | Maintains session state for GA4 | 2 years |
_gid |
Google Analytics | Distinguishes users (used with _ga) | 24 hours |
_hj* |
Hotjar | Session recording and heatmap analytics | Up to 1 year |
These cookies track your browsing habits to enable us to show you targeted advertising. They may be set by us or by advertising partners we work with. If you decline these cookies, you will still see ads, but they will be less relevant to you.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
_fbp |
Meta (Facebook) | Facebook pixel for retargeting and conversion tracking | 90 days |
_gcl_au |
Google Ads | Google Ads conversion tracking | 90 days |
li_fat_id |
LinkedIn Insight Tag for B2B audience targeting | 30 days |
These cookies enable enhanced functionality and personalization such as remembering your vehicle configurator selections, language preferences, and recently viewed models.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
mxm_prefs |
Metaxcel Motors | Saves your vehicle configurator preferences and selected options | 6 months |
mxm_compare |
Metaxcel Motors | Stores vehicles added to your comparison list | 30 days |
intercom-* |
Intercom | Live chat widget functionality and conversation history | 9 months |
When you first visit our website, you will see a cookie consent banner. You can choose to accept all cookies or only essential cookies. You can change your preferences at any time by clicking "Manage Cookie Preferences" in our website footer.
You can control and delete cookies through your browser settings. Here are links to instructions for common browsers:
Note: Disabling certain cookies may affect website functionality.
Some browsers offer a "Do Not Track" (DNT) setting. Our website currently responds to DNT signals by limiting analytics tracking. However, DNT is not universally supported or standardized, so this may not prevent all tracking.
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. We will post the updated policy on this page with a revised "Last Updated" date. For significant changes, we will provide more prominent notice.
If you have questions about our use of cookies, please contact:
Metaxcel Motors Privacy Office
Plot 12, MIDC Industrial Area, Pune, Maharashtra 411019
Email: privacy@metaxcelmotors.com
Phone: +91 98765 43210