Last Updated: January 15, 2025 · Effective: January 15, 2025
Metaxcel Motors ("Metaxcel Motors," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website metaxcelmotors.com, use our mobile applications, or interact with our products and services (collectively, the "Services").
Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Create an account — name, email address, password, phone number
- Purchase or configure a vehicle — billing address, payment information, vehicle preferences
- Book a test drive — name, contact details, preferred location and time
- Contact customer support — any information included in your communications
- Subscribe to our newsletter — email address and communication preferences
- Apply for financing — financial information required for credit assessment
1.2 Information Collected Automatically
When you use our Services, we automatically collect:
- Device information — IP address, browser type, operating system, device identifiers
- Usage data — pages visited, time spent, links clicked, referring URLs
- Location data — approximate location based on IP address; precise location if you permit it
- Vehicle telemetry — if you own a Metaxcel Motors vehicle and have enabled data sharing: battery status, charging history, mileage, and performance data to improve our services
- Cookies and tracking technologies — see our Cookie Policy for details
1.3 Information from Third Parties
- Social media platforms (if you connect your account or log in via social login)
- Credit bureaus and financing partners (for vehicle financing applications)
- Dealers and service partners
- Analytics providers and advertising networks
2. How We Use Your Information
We use your information to:
- Process vehicle orders, financing applications, and transactions
- Provide, operate, and improve our Services
- Send transactional communications (order confirmations, delivery updates, service reminders)
- Send marketing communications, with your consent where required by law
- Personalize your experience and show relevant vehicle recommendations
- Provide customer support and respond to inquiries
- Detect, prevent, and investigate fraud, security incidents, and illegal activity
- Comply with legal obligations and enforce our terms
- Conduct research and analytics to improve vehicle performance and safety
- Send over-the-air software updates to your Metaxcel Motors vehicle
3. Legal Bases for Processing (GDPR / UK GDPR)
If you are located in the European Economic Area or United Kingdom, we process your personal data under the following legal bases:
- Contract performance — to fulfill your vehicle purchase or service agreement
- Legitimate interests — to improve our products, prevent fraud, and market to existing customers
- Consent — for marketing communications, cookies, and vehicle telemetry sharing
- Legal obligation — to comply with applicable laws and regulations
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers — payment processors, cloud hosting providers, analytics companies, email service providers, and customer support tools
- Authorized dealers — when you request a test drive or service appointment at a dealer location
- Financing partners — to process financing applications
- Legal authorities — when required by law, court order, or to protect our rights
- Business transfers — in connection with a merger, acquisition, or sale of assets (with advance notice)
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Account data is retained for the duration of your account and up to 7 years thereafter for legal and business purposes. Vehicle telemetry data is retained for up to 5 years. Marketing data is retained until you withdraw consent.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of your personal data
- Rectification — correct inaccurate or incomplete data
- Erasure — request deletion of your personal data ("right to be forgotten")
- Portability — receive your data in a machine-readable format
- Objection — object to processing based on legitimate interests
- Restriction — request limitation of how we use your data
- Withdraw consent — for consent-based processing at any time
- Opt-out of sale/sharing — as applicable under California law (CCPA/CPRA)
To exercise your rights, email privacy@metaxcelmotors.com or write to our Privacy Office at the address below. We respond within 30 days.
7. Data Security
We implement industry-standard technical and organizational measures to protect your data, including AES-256 encryption at rest, TLS 1.3 in transit, SOC 2 Type II certified infrastructure, regular penetration testing, and employee security training. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
8. International Transfers
Your data may be processed in countries other than your own. When transferring data from the EEA or UK, we use Standard Contractual Clauses (SCCs) approved by the European Commission, or other appropriate safeguards.
9. Children's Privacy
Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information about a child, please contact us immediately.
10. California Privacy Rights (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act. We do not sell or share personal information for cross-context behavioral advertising. You have the right to know, delete, correct, and limit use of sensitive personal information. To exercise California rights: privacy@metaxcelmotors.com or call 1-800-555-PRIV.
11. Changes to This Policy
We may update this policy periodically. We will notify you of material changes via email (if you have an account) or a prominent notice on our website at least 30 days before the changes take effect.
12. Contact Our Privacy Office
Metaxcel Motors Privacy Office
One Metaxcel Motors Plaza
Pune, Maharashtra 411019
India
Email: privacy@metaxcelmotors.com
Phone: +91 98765 43210